Yes. Laly Express is your local logistics partner in Benin. You sell from anywhere in the world, we ensure the reception, storage, and distribution of your products to your Beninese customers — quickly and reliably.

Yes. If you already manage your own stock and order preparation, Laly Express can intervene only on last-mile delivery. You prepare your packages, we collect and deliver them to your customers in Benin. No need to entrust us with your stock to benefit from our delivery service.

Yes. We offer a complete integrated solution: storage in a secure warehouse in Cotonou, order preparation, home delivery, and returns management. This is the ideal formula if you want to fully outsource your logistics to focus on growing your business.

Yes. We can provide storage and management of your stocks without necessarily taking charge of deliveries. Contact us to define the formula adapted to your organization.

Each order is checked, packed, and labeled with care by our teams. We can customize your packages according to your instructions — thank you message, promotional material, specific packaging. Your brand image is preserved until the last mile.

We manage returns from A to Z: collection from the customer, verification of the package status, and restocking or processing according to your instructions. Your customers benefit from a smooth experience even in case of return.

Yes. Via our tracking page on laly-express.com, you and your customers can locate each order at any time thanks to our advanced tracking system.

Yes. Our provision service assigns you a trained courier, available on a monthly subscription or for a determined duration, according to your specific needs.

Absolutely. It is our flagship service for Beninese companies with regular flows — collections, deliveries of documents or packages at fixed frequencies. We establish a tailor-made schedule with a predictable monthly rate.

Yes, except Sunday. We operate 6 days a week, from Monday to Saturday. Deadlines may vary depending on areas outside business days.

In case of delivery failure — recipient absent, incorrect address — our team contacts you immediately to arrange a second visit or an alternative solution.

Yes. Our shipments are planned to optimize your costs, including for low-volume shipments. Contact us via laly-express.com/contact-us to get a personalized quote.

Yes. Thanks to our advanced tracking system, you have full visibility on the status of your cargo at each stage of transport.

Yes. Each shipment is tracked from pick-up to delivery with systematic acknowledgment of receipt, guaranteeing full traceability of sensitive products.

Yes. Laly Express holds the ARCEP postal license No. 2020-284. We scrupulously respect the protocols and regulations applicable to the transport of healthcare products in Benin.

It is particularly aimed at importing companies, financial institutions, banks, and international trade actors present in Benin who need rigorous, secure, and documented management of their stocks.

Laly Express can act as an independent third-party holder of your stocks, at the request of your financial or institutional partners. We guarantee the good custody of goods given as collateral or pledge, with all the documentary rigor that this requires.

Each movement — reception, transfer, or shipment — is recorded, dated, and documented. Our processes guarantee full traceability and a clear chain of responsibility at every step.

Yes. Planned inventories and audits are carried out according to a frequency agreed with you. The results are recorded in formal certified reports and transmitted to the parties concerned — customer, bank, or insurer.

Yes. We provide you with personalized dashboards and real-time alerts for total visibility on your inventory, wherever you are.

Contact us by email at info @lalyexpress.bj or by phone at +229 01 60 20 03 03 indicating your order information. Our team will communicate your number to you as soon as possible.

Yes. We establish personalized service contracts according to your activity, your volume, and your delivery areas in Benin. Request a quote directly on the site.

We accept bank transfers, checks, payments by mobile money (MTN Mobile Money, Moov Money), and cash payment for certain services. Contact us to know the terms applicable to your contract.

Laly Express operates throughout the Beninese territory. Our main intervention zones cover the Littoral department (Cotonou), the Atlantic department (Abomey-Calavi, Ouidah, and surroundings), and the Ouémé department (Sèmè-Podji, Porto-Novo, Adjarra, Akpro-Missérété, Dangbo, and surroundings). For any request in other localities, contact us directly — we study each need case by case. For road, air, and sea freight, we cover the entire national territory.

Yes. Laly Express holds the ARCEP postal license No. 2020-284 issued by the Beninese state and registered in the RCCM under the number RB COT 18B 22392.

By phone: +229 01 60 20 03 03 / +229 01 69 59 59 03. Online on our site in the 'Contact Us' section. By email: info @lalyexpress.bj. In person: at our headquarters in Akpakpa, Cotonou, Benin.

Contact our customer service by email at info @lalyexpress.bj or by phone specifying your tracking number. Any claim is processed within a maximum of 48 business hours.